FAQs

Is Soulful Jewellery safe for sensitive ears and skin?

All our jewellery is made from stainless steel and is a perfect choice for sensitive skin because it does not contain nickel. The use of nickel has been linked to allergic reactions, rashes and even blisters on the skin. Our jewellery is nickel-free, so you can enjoy peace of mind that you are wearing beautiful jewellery that complements your outfit without the worry of allergies. For more useful information about our jewellery, please see the Material & Care page.

How is Soulful Jewellery waterproof?

Stainless steel is one of the most durable metals for making jewellery as there is no rusting or discolouring, and it is more scratch resistant than other materials. All our jewellery has been quality tested so you don’t have to worry about swimming at the beach or in the pool, or sweating too much, as stainless steel jewellery suits any lifestyle and daily use. For more useful information about our jewellery, please see the Material & Care page.

What does the 6 months warranty cover?

All jewellery comes with a six months warranty. This includes colour-related issues and manufacturing faults and defects. Accidental breakage or general wear and tear, such as scratches, faded or oxidised jewellery is not covered under warranty. The warranty period is effective from the date of purchase. For more information, please see our Warranty page. To claim your warranty, please email us at soulfuljewellery.info@gmail.com and include the following details:

• Your full name (as shown on the order)
• Your current shipping address
• Your order number
• A photo of your item
• A description of the issue

How can I track my order?

As a small business we would love to send your order to your door as fast as we can because your purchase will make our day and we hope it makes yours too! Please allow 1-2 business days to process your order, starting from the order confirmation date. Once your order has been shipped, an email including your tracking number will be sent to you. For more information, please see our Shipping and Delivery page, or if you have any additional questions, please Contact us.