Shipping & Delivery
Thank you for shopping with Soulful Jewellery. We want you to have your beautiful jewellery as soon as possible! We strive to provide you with the best shopping experience possible, including a seamless shipping and delivery process.
Soulful Jewellery currently ships Australia-wide only. We apologise for this limitation; however, we are excited to expand our shipping network to included international orders soon!
We will aim to have your orders processed on the same day, but please allow 1-2 business days for dispatch. Process times may be slightly extended during promotional events and peak seasons (such as Christmas, Black Friday Sales, etc.).
• Australia Post Express: 2-5 business days*
• Australia Post Standard: 5-8 business days*
• Australia Post Standard: 9-11 business days for remote areas*
* Delivery time is only an estimate and depends on the delivery location. Remote or regional areas may experience slightly longer delivery times.
Domestic parcel postage pricing will be calculated on checkout.
Free shipping (Australia-wide) for orders over $95 AUD (Australia Post Standard Shipping only).
We primarily use Australia Post for all our shipments.
Soulful Jewellery currently ships Australia-wide only. We apologise for this limitation; however, we are excited to expand our shipping network to included international orders soon!
We will aim to have your orders processed on the same day, but please allow 1-2 business days for dispatch. Process times may be slightly extended during promotional events and peak seasons (such as Christmas, Black Friday Sales, etc.).
Shipping
Australia-wide:• Australia Post Express: 2-5 business days*
• Australia Post Standard: 5-8 business days*
• Australia Post Standard: 9-11 business days for remote areas*
* Delivery time is only an estimate and depends on the delivery location. Remote or regional areas may experience slightly longer delivery times.
Domestic parcel postage pricing will be calculated on checkout.
Free shipping (Australia-wide) for orders over $95 AUD (Australia Post Standard Shipping only).
We primarily use Australia Post for all our shipments.
Delivery
Please ensure that your shipping address is accurate, complete, and secure to avoid delays or delivery issues. Soulful Jewellery is not responsible for delays or losses caused by inaccurate or incomplete addresses provided by the customer.We can no longer take responsibility for an item after it has been shipped. The onus remains with the shipping courier company. Unfortunately, we are unable to refund or replace packages that are lost, damaged or stolen during transit, or any unretrieved packages that have been confirmed as delivered – this is an issue that needs to be addressed with the courier company directly, as this is out of our control. Please contact us should this circumstance arise as we are happy to assist you and appreciate the feedback on the courier company being used.
Upon delivery, please ensure someone is available to accept and sign for the package if required. Alternatively, packages may be left in a safe location determined by the courier, depending on their policies.
During holiday seasons or public holidays, please anticipate possible delays in shipping and delivery times due to increased order volumes and carrier schedules.
If your order is returned to us due to an incorrect address provided by you or if you fail to collect your package from a designated pickup point, additional shipping fees may apply for resending the package.
If you need to change or cancel your order, please contact us immediately. We are happy to help, however we cannot make any changes once your order has been dispatched.
Soulful Jewellery reserves the right to modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order with Soulful Jewellery, you agree to accept and adhere to this Shipping and Delivery Policy.
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